Privacy policy

Last updated: June 10, 2026

Ashforden operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Ashforden is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or de-identified so that it cannot identify or be reasonably linked to you.

Depending on how you interact with the Services, we may collect or process the following categories of personal information:

  • Contact details such as name, billing address, shipping address, email address, and phone number
  • Financial information such as payment card details and transaction data
  • Account information such as username, password, preferences, and settings
  • Transaction information such as purchases, returns, and order history
  • Communications you send to us, including customer support inquiries
  • Device information such as IP address, browser type, and network connection details
  • Usage information such as browsing behavior and interactions with our website

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you (when you place an order, create an account, or contact us)
  • Automatically through the Services (cookies and similar technologies)
  • From service providers who help operate our store (payment processors, logistics partners, analytics providers)
  • From third-party partners where applicable

How We Use Your Personal Information

We use your personal information for the following purposes:

  • Providing and improving services: processing orders, shipping products, handling returns, and managing your account
  • Marketing and advertising: sending promotional communications and showing relevant ads
  • Security and fraud prevention: protecting our store and users from fraudulent or illegal activity
  • Customer support: responding to inquiries and providing assistance
  • Legal compliance: meeting applicable legal obligations and enforcing our policies

How We Share Personal Information

We may share your personal information with:

  • Shopify and service providers who support our operations (payment processing, shipping, IT services, customer support)
  • Marketing and advertising partners to help promote our services
  • Third parties when required for shipping or order fulfillment
  • Legal authorities when required by law or to protect our rights

Relationship with Shopify

Our store is hosted by Shopify. Shopify processes your personal information to provide and improve the Services. Your data may be transferred and stored in countries outside your residence. Shopify is responsible for certain aspects of data processing and provides tools for exercising privacy rights.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites and encourage you to review their policies separately.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from minors under applicable age requirements.

Security and Retention

We take reasonable measures to protect your personal information, but no system is completely secure. We retain personal data only as long as necessary for business, legal, and operational purposes.

Your Rights

Depending on your location, you may have rights to:

  • Access your personal data
  • Request correction or deletion
  • Request data portability
  • Opt out of targeted advertising or data sharing
  • Withdraw consent where applicable

We will not discriminate against you for exercising these rights.

International Data Transfers

Your information may be transferred, stored, or processed outside your country of residence, including in the United States and other jurisdictions.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Legal Representative: SOPHIA, SHAVON NELSON
Email: admin@ashforden.shop
Phone: +1 205-732-0156
Business Address: 420 4th St NW, Roanoke, VA 24016, United States