Shipping policy
Last updated: June 10, 2026
At Ashforden, we aim to provide a smooth and reliable shipping experience for every customer. This Shipping Policy explains how we process, ship, and deliver orders placed through our store.
Order Processing Time
All orders are processed within 2–3 business days after payment confirmation.
Orders are not processed, shipped, or delivered on weekends or public holidays. If your order is placed during these periods, it will be processed on the next available business day.
In rare cases, processing may be delayed due to high order volumes, severe weather conditions, transportation disruptions, or other unforeseen circumstances. Shipping will resume once conditions return to normal.
Estimated Delivery Time
After your order has been shipped, the estimated delivery time is:
30–45 business days
Please note that delivery times are estimates only and may vary depending on destination, logistics carriers, and external factors beyond our control.
Shipping Fees
Shipping costs and free shipping eligibility vary depending on your country or region.
Available shipping options, including any applicable free shipping thresholds, will be clearly displayed at checkout before payment is completed.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
You can track your order using the following website:
Please allow a few days for tracking information to become active after shipment.
Lost or Missing Packages
If your order appears to be delayed or lost in transit, please contact us immediately.
We will assist you in coordinating with the shipping carrier to investigate the issue. If necessary, we will offer a suitable resolution such as reshipment or other support depending on the situation.
Incorrect Address
Customers are responsible for providing accurate shipping information at checkout. Ashforden is not responsible for delays or delivery failures caused by incorrect or incomplete addresses.
Contact Information
If you have any questions regarding shipping, please contact us:
Legal Representative: SOPHIA, SHAVON NELSON
Email: admin@ashforden.shop
Phone: +1 205-732-0156
Business Address: 420 4th St NW, Roanoke, VA 24016, United States